At MyFundedFutures, we lead with transparency and fairness. If your plans change, use the guidelines below to request a prop-firm refund or cancel your account.
Refund Policy — Risk-Free if You Haven’t Traded
Eligibility: A full refund is available when no trades have been placed after an account purchase and the account remains in an active status.
Breached accounts are not eligible for refunds.
How to request: Email [email protected] within 14 days of purchase or connect with us via our live chat in our website.
Processing: We return funds via your original payment method and send a confirmation email once processed.
Crypto payments: For AML compliance, crypto purchases are non-refundable.
Account Cancellation
How to cancel: Email [email protected] with your account details.
After: Access to all MFFU dashboards and services ends immediately. Prior fees are non-refundable.
MFFU’s Right to Terminate
Breaching our General Terms & Conditions can result in account deactivation, forfeiture of funds, and a ban from future MFFU services.
Arbitration & Dispute Resolution
Unresolved disputes go to binding arbitration under American Arbitration Association rules.
By signing up, traders waive chargebacks and court actions, ensuring a fair, streamlined resolution process for everyone.