Last updated: July 14th, 2026
Filing a chargeback against MFFU for legitimate services is a violation of MyFundedFutures' Terms of Use.
MyFundedFutures (MFFU) is committed to fair billing and responsive support. Before involving your bank or card issuer, we ask that you give us the chance to resolve the issue directly — most billing, access, or evaluation-related concerns can be fixed quickly through our support team.
If a chargeback or payment dispute is filed against your account:
Immediate account freeze. All accounts associated with your profile — including active evaluations and funded accounts — will be frozen without prior notice while the dispute is reviewed.
Loss of eligibility. Accounts tied to unresolved or fraudulent disputes are not eligible for evaluations, trading, or payout processing, etc.
Permanent restriction. Users who file chargebacks for services that were delivered or accessed will be permanently barred from accessing their existing MFFU account/s, purchasing new evaluations, or opening new accounts with MFFU, etc.
Treated as fraud where service was rendered. A chargeback filed after you have accessed your evaluation, simulated trading environment, or funded account is treated as a fraudulent dispute rather than a legitimate billing error, consistent with the Termination of Service section of our Terms of Service.
How we respond to disputes
MFFU retains detailed transaction records, login/session logs, and platform activity data. These records are submitted to our payment processor to contest illegitimate or bad-faith claims.
Every dispute is reviewed internally by our Payments and Chargebacks team before any account action is finalized — we don't act on a chargeback notification alone.
We monitor dispute activity against card network thresholds (e.g., Visa's dispute-monitoring programs), and repeated abuse patterns are escalated accordingly.
Before you file a dispute
Contact [email protected] first. Whether the issue is a billing error, a technical access problem, a duplicate charge, or dissatisfaction with your evaluation outcome, our team can typically resolve it faster and more fairly than a bank dispute — and without risking your account status. If Support is unable to resolve your issue directly, please ask for a member of our Payments and Chargebacks team, or email [email protected].
Acknowledgment
By subscribing to or purchasing an evaluation from MFFU, you agree to these terms. Attempting to circumvent them by filing a chargeback for services already delivered may result in permanent platform restriction and, where applicable, legal action to recover disputed funds.
Questions about a specific charge? Reach out to [email protected] before contacting your bank — we're here to help resolve it directly.
Dispute & Chargeback Abuse Policy
MyFundedFutures (MFFU) is committed to fair billing and responsive support. Before contacting your bank or card issuer, we ask that you give us the opportunity to resolve billing, access, or evaluation-related concerns directly. Our support team can typically resolve these faster than a bank dispute.
What happens when a dispute is filed
When we're notified of a chargeback or payment dispute, our Payments team reviews the account and the circumstances of the charge, consistent with Section 7 (Payment Disputes for Delivered Services) of our Cancellation & Refund Policy. Depending on the outcome of that review:
Accounts associated with the dispute may be suspended or restricted while the review is underway.
Disputes involving Services that were already accessed or delivered may be treated as a breach of our Terms rather than a legitimate billing dispute. This may affect eligibility for evaluations, trading, or payouts, and may result in forfeiture of balances or payouts and permanent restriction from MFFU's Services, consistent with Section 5 (Termination by Company) of our Cancellation & Refund Policy and Section 16 (Termination) of our Terms.
Where a dispute is found to involve Services already accessed or delivered, MFFU may also seek recovery of the disputed amount and associated costs, through the arbitration process described in our Terms or through other lawful means where arbitration does not apply.
We do not take action based on a chargeback notification alone. Every case is reviewed individually before any account decision is made.
How we respond to disputes
MFFU maintains transaction, login, and platform activity records, which may be used to support our review of a dispute and may be provided to our payment processor. We also monitor dispute activity in line with card network dispute-monitoring programs.
Before you file a dispute
If something looks wrong on your statement such as a billing error, technical access issue, duplicate charge, or a concern about your evaluation outcome, please contact [email protected] first, consistent with Section 6 (Dispute Resolution for Payment Issues) of our Cancellation & Refund Policy. If support can't resolve it, ask to be connected with our Payments team, or email [email protected].
Controlling Documents
Capitalized terms used in this Policy that are not defined herein have the meanings given to them in MFFU's Terms and Conditions ("Terms"), available at myfundedfutures.com/terms.
This Policy is a summary provided for informational purposes and is incorporated into, and governed by, MFFU's Terms and Cancellation & Refund Policy. In the event of any conflict or inconsistency between this Policy and the Terms or Cancellation & Refund Policy, the Terms and Cancellation & Refund Policy shall control.
Acknowledgment
By purchasing an evaluation from MFFU, you agree to our Terms and our Cancellation & Refund Policy, which govern account eligibility, use, and payment disputes. Nothing in this Policy is intended to limit any right you may have under applicable law to dispute a charge with your card issuer or bank; it describes the consequences MFFU may pursue under its Terms and Cancellation & Refund Policy where a dispute involves Services already accessed or delivered.
Questions about a specific charge? Reach out to [email protected] before contacting your bank, we're here to help resolve it directly.