At MFFU, we prioritize transparency and fairness in all our interactions. We recognize that situations can evolve, and you might need to revisit your decision to trade with us. Here's a clear outline of our refund and cancellation policies:
Refund Policy
Eligibility: Refunds are granted only if no trading activities have commenced after account purchase.
How to Request: To initiate a refund, please email [email protected] within 14 days of your purchase.
Processing: All refunds are processed using the original payment method. A confirmation email will be dispatched once the refund is processed.
Crypto Refunds: For AML purposes we can not offer refunds for crypto purchases for any reason.
Exceptions to Refund Policy
Engaging in any trading activity after purchasing an account makes you ineligible for a refund. This policy ensures fairness and transparency across our services.
Account Cancellation
How to Cancel: To cancel your account, send an email to [email protected].
Post-Cancellation Implications: Once your account is canceled, you'll lose access to all MFFU services. No refunds will be provided for any prior costs.
MFFU's Right to Terminate
MFFU holds the authority to terminate contracts and deactivate accounts if there's a breach of our General Terms and Conditions (GTC). Such breaches could lead to account deactivation, forfeiture of any funds, and potential bans from accessing MFFU services.
Arbitration and Dispute Resolution
If disputes arise that can't be settled through mutual discussions, both parties consent to undergo binding arbitration, in line with the American Arbitration Association's regulations. By consenting to this, traders relinquish all rights to contest any payments made for our services, ensuring a protective and equitable environment for all involved.
Should you have any further queries or require additional assistance, our support team at [email protected] is always here to assist you.